Frequently Asked Questions

Am I protected against loss or damage while my goods are in transit? Can I buy boxes and other packing products from Collegian Movers? Can I move and store my things temporarily, if my location is not ready? Can I move jewelry or other valuables? Can you accommodate a last minute move? Can you help me pack for my last minute move? Can you help me with everything on my moving checklist? Can you help us dispose of our old furniture or unwanted items? Do I need to tip the movers? Do the movers disassemble and assemble furniture? Do you cover office moves? Do you offer insurance coverage for office moves? Do you offer moving insurance coverage? Do you offer piano insurance coverage? Do you offer storage solutions for commercial or business accounts? Do you provide insurance for the building? Does Collegian Movers offer packing and unpacking services? Does Collegian Movers offer storage? How do I access my full service storage vault? How do I assure nothing from my office gets left behind or overlooked? How far in advance do I need to book my move? How much does it cost to move long distance? How much does it cost to move? I need to add and/or remove items from my move plan. What should I do now? Is Collegian Movers licensed and insured? What are the first steps I should take when planning a commercial move? What are the payment terms Collegian Movers requires for Long Distance Moves? What if I want to pack antiques or other delicate items by myself for a move? What information do I need to get a piano estimate? What is involved with an in-home estimate? What is the best time to move my business? What is the time frame that makes a move considered to be last minute? What is the tipping policy? What payment options does Collegian Movers accept? What should I do if I need to change my move date? What should I expect when moving with Collegian Movers? What type of security systems do you provide in your storage facility? When do I pay for my move? Who should I notify if changes occur with my commercial move? Will the movers have boxes on the truck on the day of the move?

Am I protected against loss or damage while my goods are in transit?

Yes. However, how much protection you have and its cost depends upon the Collegian Movers “valuation” program you choose – Full-Value Protection or Released Value Liability (60 cents per pound per article).

The valuation option you select determines the basis upon which any claim will be adjusted and establishes the maximum liability of Collegian Movers. The liability of Collegian Movers for loss or damage is based upon Collegian’s tariffs, as well as federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff-based level of motor carrier liability. If you desire insurance, you should consult your insurance company representative about available insurance coverage.

Full-Value Protection

Under this protection plan, if any article is lost, destroyed or damaged while under Collegian Movers’ interstate authority, it will either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by Collegian or pay you for the cost of such repairs; or 2) replace the article with an article of like kind and quality or pay you for the cost of such a replacement. An additional charge applies for this option and is included upfront in every estimate. Collegian Movers will determine the appropriate settlement method to be used.

Collegian’s total liability for loss or damage will not exceed the amount you declare as the value of your shipment.

Released Value Liability (basic protection)

With this type of valuation, Collegian’s maximum liability for loss or damage to an article in the shipment is 60 cents multiplied by the weight of the article. This is the basic liability level and is provided at no charge.

Can I buy boxes and other packing products from Collegian Movers?

Yes, Collegian Movers sells moving boxes, storage boxes and packing supplies.  We offer new and used boxes and other packing materials for all your moving needs. Our boxes are made for moving. They are sturdy and heavy weight which is important for moving your items safely, adding an extra layer of security for your packed items.

Can I move and store my things temporarily, if my location is not ready?

Yes! Some of our locations have on-site storage. We can also provide overnight storage and hold-over storage on our trucks for a few days and in our warehouse for a few weeks or months.

Can I move jewelry or other valuables?

Items of extraordinary value such as jewelry, money, photographs, antiques and stamp collections can be included in your shipment, provided you notify Collegian Movers that they will be in possession of such items, before packing or moving day.

However, we strongly recommend that you carry irreplaceable, sentimentally valuable and expensive articles with you or make other arrangements for their transport.

Can you accommodate a last minute move?

We can accommodate a last-minute move, as long as we have extra manpower and trucks available. We can also pack and move you out one day and deliver your items at a later date if needed.

Can you help me pack for my last minute move?

Yes, we provide packing and unpacking service. See our page on Packing

Can you help me with everything on my moving checklist?

Absolutely. Here at Collegian Movers we can help you move just about anything and we’ve likely already moved something like it before.  We’ll help you check items off your moving checklist until the job is complete.  Call today and tell us about what it is you need moved.

Can you help us dispose of our old furniture or unwanted items?

Yes. Collegian Movers works with charitable organizations to give new life to unwanted, yet still usable, office and home furniture.  We can also take things to the dump for you if you just want to get rid of some unusable items.

Do I need to tip the movers?

Tipping is optional, but greatly appreciated by our movers. If the movers did a great job, please feel free to tip them.

Do the movers disassemble and assemble furniture?

The movers offer basic disassembly and reassembly of all large pieces of furniture, free of charge. However please note that this service takes extra time for a mover to do, so it may end up costing you more money if you choose not to do this yourself.

Do you cover office moves?

Yes. No company is too big or too small for us to move. Regardless of the size of your business, we use extreme care in packing and transporting all of your office equipment, office supplies and office furniture to its new location.

Do you offer insurance coverage for office moves?

We do not sell insurance; we are a moving company and are therefore not legally allowed to sell insurance. We do however we do offer moving cargo coverage options:

  • Full-Value Coverage Cargo – coverage is for items declared pre-trip, from pickup, packing or crating, transport and delivery
  • Released Value Coverage (.60¢/lbs.) – We provide this coverage FREE for every move.

Do you offer moving insurance coverage?

We do not sell insurance. Insurance is only sold by licensed agents. We offer moving cargo coverage options:

  • Full-Value Coverage Cargo – coverage is for items declared pre-trip, from pickup, packing or crating, transport and delivery
  • Released Value Coverage (.60¢/lbs.) – We provide this coverage FREE for every move.

Do you offer piano insurance coverage?

We do not sell insurance; we are a moving company and are therefore not legally allowed to sell insurance. When moving your piano you will need to include the value of your piano so we can quote the additional valuation coverage option in your moving estimate.

We offer 2 types of shipment protection options for pianos:

  • Full-Value Coverage Cargo – coverage is for items declared pre-trip, from pickup, packing or crating, transport and delivery
  • Released Value Coverage (.60¢/lbs.) – We provide this coverage FREE for every move.

Do you offer storage solutions for commercial or business accounts?

Looking for a temporary or long-term storage solution for your Move? We specialize in storage solutions for business providing safe and simple solutions for short and long-term storage. There are no long-term commitments and all of our storage unit rentals are month to month.

Moving your office is stressful enough without worrying about how you will move your office furniture from one location to the next. The warehouse storage facilities are useful to Commercial Clients who want to store their used business furniture systems and other office furniture. Collegian offers commercial storage solutions, business warehousing & inventory control with secure, vaulted storage units for your commercial and business storage needs. The business storage warehouse and warehousing facilities maintain bright, clean and secure storage containers. Our Business Consultants are waiting to walk you through the entire moving and storage process. Call today to find out more about our Commercial Storage space and solutions!!

Do you provide insurance for the building?

Yes. As long as you provide at least 2 days notice, prior to your move date, that insurance is required, our insurance department will ensure the building management receives the correct Insurance documents.

Does Collegian Movers offer packing and unpacking services?

Yes. We can provide packing services and unpacking services for you entire home or just select items that you would rather entrust to our professionals.

Does Collegian Movers offer storage?

We do offer short term or long term storage options at our centrally located 25,000 square foot warehouse. Please ask for more details concerning our clean, vaulted and secure options.

How do I access my full service storage vault?

Collegian’s CT Storage is a full service storage facility. We do not offer self storage units. We pick up and move your storage items, which are carefully packed and inventoried and then load them into your personal storage vault within our warehouse. When you need to access your storage in Connecticut, simply contact Collegian Movers to schedule access to your storage units. Storage access is based on availability and made by an appointment for a small charge. A pro mover will assist you with access to your storage units. Alternatively, you can call and ask us to deliver specific items from your inventory list. Our crew will deliver them at a convenient time for you.

How do I assure nothing from my office gets left behind or overlooked?

Collegian Movers recommends using our check list to assure all of your things are accounted for when moving your office.

  • Desk empty?
  • Supply cabinets cleared?
  • File cabinets cleared?
  • File drawers locked?
  • Wall items taken down?
  • Breakable items properly packed?
  • Computers and other machines disconnected?
  • “Do Not Move” tags placed?
  • Liquids drained from equipment?
  • Desk pads and chair pads labeled?
  • Have a set of spare keys available.
  • Make sure that your Internet connection is ready to go and that the phones and fax machines are working. The sooner you get back to work, the sooner you can continue working and making money.
  • Make sure the electricity works.
  • Make sure the bathrooms work.
  • Don’t forget to throw away (or use as scratch paper) any old stationary that has your old address on it and create new stationary with the new address on it.

How far in advance do I need to book my move?

Although we have the ability to handle last-minute moves, we recommend scheduling your move as far in advance as possible. This will ensure you will be able to secure the exact moving date(s) you require and allow you to plan your move with less stress.

If you are moving into an apartment, your residence may have insurance requirements, limited moving access, or you may need elevator reservations. In these cases, we recommend booking your move at least two weeks in advance.

How much does it cost to move long distance?

The cost of a long-distance move depends upon the distance you are moving and a number of items you are moving. By filling out our online form, we can help you to determine the size of your move. The price of your move may increase or decrease depending on how you choose to customize your move. For example, will you be packing yourself, or do you want us to pack for you? Will you need storage for items that may not fit into your new location? Lastly, will you be adding additional cargo coverage to your move? We will provide you with an accurate estimate before you move, so you will always know how much your move will cost before you hire us.

How much does it cost to move?

The cost of a move depends upon many factors and can vary drastically. By filling out our online form, we can help you to determine the size of your move and provide you with an accurate estimate before you move. So, you will know how much your move will cost before you hire us.

I need to add and/or remove items from my move plan. What should I do now?

If you need to add or remove items from your move plan, contact your move coordinator either via phone or email.  He/she can assist you with any changes or updates. Keep in mind your cost estimate may change.

Is Collegian Movers licensed and insured?

Absolutely. We are licensed by the Connecticut and Federal DOT agencies. Per our license agreements we are required to carry “Workers Compensation” for our workers and insurance on all our vehicles.

What are the first steps I should take when planning a commercial move?

Are you preparing to move your business, non-profit, office, school, library, real estate agency, or other community organization / professional space? Planning and preparation are the first steps towards assuring a successful commercial move. Determining what needs to be packed and moved, what needs to be eliminated, where the items need to go in the new space and special planning for the new business location are essential to avoiding headaches, staying on time, and on budget throughout the move.

What are the payment terms Collegian Movers requires for Long Distance Moves?

Interstate moves require payment with cashier’s check or money order upon arrival at destination.

What if I want to pack antiques or other delicate items by myself for a move?

Use the following considerations if you are going to pack and or move specialty items on your own:

  • Have your fine art pieces appraised and insured by a qualified professional.
  • Take the time to learn how to pack your valuables and use quality packing supplies
    • Double- and triple-walled cartons
    • Stretch wrap and cushioning wrap
    • Packing tape
    • Fine tissue and Kraft paper
  • Be sure to mark all the boxed as FRAGILE, so everyone with know to handle them with care
  • Check out all of our packing tips so you can do it yourself the right way.

What information do I need to get a piano estimate?

  • What type of Piano do you have? make and model and size
  • Is your piano an Upright, Baby Grand, Console, Spinet, etc
  • How tall is your piano? This will determine the # of men needed to make the move.
    • If your piano is an upright, we will need the measured height and length
    • If your piano is a baby grand, we will need the measured height from the key board to the long end
  • What is the value of your piano?
  • To where are you moving your piano from and to; origin and destination locations?
    • Are there any Steps involved?
    • Are there any turns to get to the new location?

What is involved with an in-home estimate?

During an in-home estimate, a salesperson will visit your home and survey the items you plan to move. They will estimate the weight and size of all of your belongings. The salesperson will also discuss your move details such as dates, packing services, etc., and answer your questions. At the end of the visit, your salesperson will draft a customized written estimate for your review.

What is the best time to move my business?

We move on your schedule to provide you with the flexibility and customization you need. The best time to move your business is generally when things are less busy. So, it will depend upon the hours you are open, the type of business (online, clothing store, office, etc), your lease dates and your flexibility.

What is the time frame that makes a move considered to be last minute?

Last minute is any move that is booked on the same day or one day prior. Don’t hesitate any longer, give us a call so we can best accommodate your desired times and date.

What is the tipping policy?

Tipping is optional, but greatly appreciated by our movers. If the movers did a great job, please feel free to tip them.

What payment options does Collegian Movers accept?

Your movers will collect payment before unloading at the final destination. Optionally, you may pay at the time your goods are loaded onto the truck. We accept payment for out moves with cash or check (certified check, traveler’s check, bank check, or personal check is accepted with certain limitations).

What should I do if I need to change my move date?

Please notify the office as soon as you know there is a change in your date. We will work with you to accommodate changes in your schedule.

What should I expect when moving with Collegian Movers?

  • Competitive, accurate, and comprehensive estimates
  • Knowledgeable, caring and service-minded office staff
  • Well stocked, clean, and reliable equipment
  • Uniformed, trained, trustworthy, and courteous crews

What type of security systems do you provide in your storage facility?

Collegian Movers Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. Our warehouse is monitored by camera and video surveillance, and secured with an alarm system, fire suppression system and well-lit corridors. Every item in our Connecticut Storage Facilities are inventoried and tagged before being placed in a secure storage vault and each vault is individually labeled, locked and supervised by our in-house warehouse manager

When do I pay for my move?

All charges must be paid after your shipment is unloaded at the destination. Forms of payment accepted are cash, personal check, cashier’s check, and money order.

Who should I notify if changes occur with my commercial move?

A dedicated moving consultant will be assigned to your account to work closely with your management team to set and achieve your moving goals. They will offer assistance throughout your entire commercial move or office relocation and are available 6 days a week to answer any questions along the way. Our estimators work on your schedule, to perform tasks in a timely manner and will provide you with a free commercial relocation quote within 24 hours of our onsite meeting.

Will the movers have boxes on the truck on the day of the move?

It is best to be packed and ready to move on move day. However, our moving crews arrive prepared for all situations. So, if you need boxes or other materials, they will be available for you at the job site.