Frequently Asked Questions

Are my good covered for loss or damage while in transit? Can I move jewelry or other valuables? Can you accommodate a last minute move? Can you help me pack for my last minute move? Can you move everything on my moving checklist? Do I need to tip the movers? Do offer affordable packing and unpacking moving services? Do the movers arrive with boxes on move day? Do the movers disassemble and assemble furniture? Do you offer commercial business storage solutions? Do you offer house furniture removal? Do you offer insurance coverage for office moves? Do you offer moving insurance coverage? Do you offer office moving services? Do you offer piano insurance coverage? Do you offer temporary storage? Do you provide insurance for the building? Does Collegian Movers offer storage? How do I access my full service storage vault? How do I assure nothing is forgotten in my office move? How do I make changes to my moving inventory list? How do I plan an office relocation? How far in advance do I need to book my move? How much does it cost to move out of state? How much does it cost to move? How to Move Art, Antiques, & Valuables on My Own? Is Collegian Movers licensed and insured? Is there a storage unit alarm system in your facility? What Are Your Long Distance Payment Terms? What information do I need to get a piano estimate? What is a last minute move? What is involved with an in-home estimate? What is the best time to move my business? What is the tipping policy? What payment options does Collegian Movers accept? What should I do if I need to change my move date? What should I expect when moving with Collegian Movers? When do I pay for my move? Where can I buy moving boxes and packing products? Who do I notify about changes to my commercial move?

Are my good covered for loss or damage while in transit?

Yes. However, how much protection you have and its cost depends upon the Collegian Movers “valuation” program you choose – Full-Value Protection or Released Value Liability (60 cents per pound per article).

The valuation option you select determines the basis upon which any claim will be adjusted and establishes the maximum liability of Collegian Movers. The liability of Collegian Movers for loss or damage is based upon Collegian’s tariffs, as well as federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff-based level of motor carrier liability. If you desire insurance, you should consult your insurance company representative about available insurance coverage.

Full-Value Protection

Under this protection plan, if any article is lost, destroyed or damaged while under Collegian Movers‘ interstate authority, it will either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by Collegian or pay you for the cost of such repairs; or 2) replace the article with an article of like kind and quality or pay you for the cost of such a replacement. An additional charge applies for this option and is included upfront in every estimate. Collegian Movers will determine the appropriate settlement method to be used.

Collegian’s total liability for loss or damage will not exceed the amount you declare as the value of your shipment.

Released Value Liability (basic protection)

With this type of valuation, Collegian’s maximum liability for loss or damage to an article in the shipment is 60 cents multiplied by the weight of the article. This is the basic liability level and is provided at no charge.

Can I move jewelry or other valuables?

We strongly recommend that you carry items of extraordinary value* with you. Items considered to be of extraordinary value are any article that is irreplaceable, sentimentally valuable to you, or expensive. These articles include jewelry, money, photographs, antiques and stamp collections. Additionally, we recommend that all important documents also be packed by you and not moved with the rest of your household goods.

However, extraordinary valued items can be included in your shipment, if you follow these simple steps.

  • Notify us prior to the packing date or moving day (about the items).
  • All items of extraordinary value must be listed separately on the bill of lading.
  • Current value must be included for each listed item.
  • All items must be declared in writing.
  • Any item not listed will not be covered.

To be assured that a claim involving items of extraordinary value is not limited to minimal liability, please complete and sign the Cargo Coverage Options form and choose and sign Option 2: Actual Cash Value (ACV), and declare your extraordinary valued items along with their current value.

If you do not wish to declare any articles of extraordinary value, please complete an sign the Cargo Coverage Options form and choose and sign Option 1. You must also complete and sign the Release of Liability form.

*In the moving industry, items of extraordinary value are considered to be an item worth over $5,000, or worth over $100.00 per pound.

Can you accommodate a last minute move?

We can accommodate a last-minute move, as long as we have extra manpower and trucks available. We can also pack and move you out one day and deliver your items at a later date if needed.

Can you help me pack for my last minute move?

Yes, we provide packing and unpacking service. See our page on Packing

Can you move everything on my moving checklist?

Absolutely. Here at Collegian Movers, we can help you move just about anything and we’ve likely already moved something like it before. We’ll help you check items off your moving checklist until the job is complete. Call today and tell us what it is you need to be moved.

Do I need to tip the movers?

Tipping is optional, but greatly appreciated by our movers. If the movers did a great job, please feel free to tip them.

Do offer affordable packing and unpacking moving services?

We provide affordable packing services and unpacking services for your entire home or business. Additionally, we create custom crating or specialty packing for select items that you would rather entrust to our professionals. If you are in Connecticut, including the Fairfield and New Haven counties and don’t feel like packing, just let our movers and packers take care of it for you. We will help you pack and unpack all of the belongings that you are moving in record time.

 

Do the movers arrive with boxes on move day?

It is best to be packed and ready to move on move day. However, our moving crews arrive prepared for all situations. So, if you need boxes or other materials, they will be available for you at the job site. If you have specific needs or are not fully packed, it is best to alert the dispatcher on the day of the move. He can then assure that the movers arrive with the right amount of boxes on move day to make your move go smoothly.

Do the movers disassemble and assemble furniture?

The movers offer basic disassembly and reassembly of all large pieces of furniture, free of charge. However please note that this service takes extra time for a mover to do, so it may end up costing you more money if you choose not to do this yourself.

Do you offer commercial business storage solutions?

Looking for a temporary or long-term storage solution for your business? We specialize in commercial business storage solutions for business providing safe and simple storage solutions. There are no long-term commitments and all of our storage unit rentals are month to month.

The warehouse storage facilities are useful to Commercial Clients who want to store their used business furniture systems and other office furniture. Collegian offers commercial storage solutions, business warehousing & inventory control. The business storage warehouse has secure, vaulted storage units to meet all of your commercial and business needs. Additionally, the warehousing facilities maintain bright, clean and secure storage containers. They are waiting to walk you through the entire moving and storage process. Give our business consultants a call today to find out more about our commercial business storage solutions!!

Do you offer house furniture removal?

Furniture Removal & Disposal

Yes. We offer house furniture removal and disposal services. We recycle & donate used items. Collegian Movers works with charitable organizations to give new life to unwanted, yet usable items. Additionally, we can remove your furniture and bring it to a new location or keep it safe for you in our storage facility.

Our moving crews can remove an entire house of furniture or simply the few pieces of furniture you need to get rid. Our furniture removal services are especially handy when you have new furniture being delivered. As most furniture companies do not offer removal services.

Do you offer insurance coverage for office moves?

We do not sell insurance; we are a moving company and are therefore not legally allowed to sell insurance. We do however we do offer moving cargo coverage options:

  • Full-Value Coverage Cargo – coverage is for items declared pre-trip, from pickup, packing or crating, transport and delivery
  • Released Value Coverage (.60¢/lbs.) – We provide this coverage FREE for every move.

Do you offer moving insurance coverage?

We do not sell insurance. Insurance is only sold by licensed agents. We offer moving cargo coverage options:

  • Full-Value Coverage Cargo – coverage is for items declared pre-trip, from pickup, packing or crating, transport and delivery
  • Released Value Coverage (.60¢/lbs.) – We provide this coverage FREE for every move.

Do you offer office moving services?

Yes. No company is too big or too small for us to move. Regardless of the size of your business, we use extreme care in packing and transporting all of your office equipment, office supplies and office furniture to its new location. Our office movers are trained to use the state of the art office moving equipment to assure your office transition goes smoothly.

Do you offer piano insurance coverage?

We do not sell insurance; we are a moving company and are therefore not legally allowed to sell insurance. When moving your piano you will need to include the value of your piano so we can quote the additional valuation coverage option in your moving estimate.

We offer 2 types of shipment protection options for pianos:

  • Full-Value Coverage Cargo – coverage is for items declared pre-trip, from pickup, packing or crating, transport and delivery
  • Released Value Coverage (.60¢/lbs.) – We provide this coverage FREE for every move.

Do you offer temporary storage?

Some of our locations have on-site storage which provides our clients with temporary storage options. Our moving services accommodate overnight storage, hold-over storage, and temporary storage. When a holdover is necessary, our moving crews safely store your items on our trucks or in our warehouse. In addition, our moving services include long-term storage solutions for people who are moving long-distance or overseas. Our storage warehouse is able to store your items for a few weeks, months or years.

Do you provide insurance for the building?

Yes. As long as you provide at least 2 days notice, prior to your move date, that insurance is required, our insurance department will ensure the building management receives the correct Insurance documents.

Does Collegian Movers offer storage?

We do offer short term or long term storage options at our centrally located 25,000 square foot warehouse. Please ask for more details concerning our clean, vaulted and secure options.

How do I access my full service storage vault?

Collegian’s CT Storage is a full service storage facility. We do not offer self storage units. We pick up and move your storage items, which are carefully packed and inventoried and then load them into your personal storage vault within our warehouse. When you need to access your storage in Connecticut, simply contact Collegian Movers to schedule access to your storage units. Storage access is based on availability and made by an appointment for a small charge. A pro mover will assist you with access to your storage units. Alternatively, you can call and ask us to deliver specific items from your inventory list. Our crew will deliver them at a convenient time for you.

How do I assure nothing is forgotten in my office move?

Making sure nothing is forgotten in an office move requires that you stay organized. To assure all of your things are accounted for when moving your office, use our office relocation checklist during your final walk through.

After the movers have loaded the final boxes, do a walkthrough of the space. Be sure to include every room in the building and check the following items on our list. Additionally, we recommend taking pictures as a precaution.

Office Relocation Checklist (Final Office Walk Through)

  • Desk empty?
  • Supply cabinets cleared?
  • File cabinets cleared?
  • File drawers locked?
  • Are wall items taken down?
  • Breakable items properly packed?
  • Computers and other machines disconnected?
  • “Do Not Move” tags placed?
  • Liquids drained from equipment?
  • Desk pads and chair pads labeled?
  • Have a set of spare keys available.
  • Test that the Internet connection works and that the phones and fax machines are working properly.
    • The sooner you get back to work, the sooner you can continue working and making money.
  • Make sure the electricity works.
  • Check to assure the bathrooms work.
  • Don’t forget to throw away (or use as scratch paper) any old stationary that has your old address on it.
    • Remember to create new stationery with the new business address on it too.

How do I make changes to my moving inventory list?

Did you know, you can now completely manage your entire moving inventory list online? We have done this to make the moving process even easier and more time effective for you. You can simply log into your account and submit a list of items, add additional items, or remove items as your moving needs change.

If you do not have access to a computer, contact your move coordinator either via phone or email. He/she will be happy to assist you with any changes or updates you need over the phone. Keep in mind your cost estimate may change.

One final note, you can only edit your moving inventory list online up until the move has been confirmed. Once your move has been confirmed, you must call the office to edit any of the details of your move.

How do I plan an office relocation?

Office Relocation Action Plan

Are you preparing to move your business, non-profit, office, school, library, real estate agency, or other community organization / professional space? You need a good office relocation action plan. Planning and preparation are the first steps towards assuring a successful commercial move. The planning phase generally begins about 6 to 12 weeks before the move. This is when you begin to collect the data you need to create your move plan. Next, you need to determine what is to be packed, moved, and eliminated. In addition, you need to identify where the items belong in the new space. Special planning for the new business location is essential to avoiding headaches, staying on time, and on budget throughout the move.

5 Steps to a Successful Commerical Move

  • Planning (Establish scope, budget, and timing)
  • Preparation (Determine which moving services you need)
  • Timing (Coordinate your move around your business schedule)
  • Packing (Eliminate, pack, and label everything)
  • Moving (Our professional and uniformed movers will handle every aspect of your project)

How far in advance do I need to book my move?

Although we have the ability to handle last-minute moves, we recommend scheduling your move as far in advance as possible. This will ensure you will be able to secure the exact moving date(s) you require and allow you to plan your move with less stress.

If you are moving into an apartment, your residence may have insurance requirements, limited moving access, or you may need elevator reservations. In these cases, we recommend booking your move at least two weeks in advance.

How much does it cost to move out of state?

The cost of a long-distance move depends upon the distance you are moving and a number of items you are moving. By filling out our online form, we can help you to determine the size of your move. The price of your move may increase or decrease depending on how you choose to customize your move. Here are some questions to consider. Are you packing yourself? Do you want to include packing services? Do you require storage? Storage is available for both long term and short term. Long term storage may be necessary for items that may not fit into your new location. Short term storage may be necessary if your closing gets delayed. Lastly, will you be adding additional cargo coverage to your move? We provide an accurate estimate to you before you move. So, you always know how much your move costs, before you hire us.

How much does it cost to move?

The cost of a move depends upon many factors and can vary drastically. By filling out our online form, we can help you to determine the size of your move and provide you with an accurate estimate before you move. So, you will know how much your move will cost before you hire us.

How to Move Art, Antiques, & Valuables on My Own?

How to Move Art, Antiques, Valuables

Planning to move art, antiques, valuables on your own? Use these moving and packing tips to prevent damage or breakage during your move.

  • Have your fine art appraised and insured by a qualified professional.
  • Take the time to learn how to pack your valuables and use quality packing supplies
    • Double- and triple-walled cartons
    • Stretch wrap and cushioning wrap
    • Packing tape
    • Fine tissue and Kraft paper
  • Be sure to mark all the boxed as FRAGILE, so everyone with know to handle them with care
  • Check out all of our packing tips so you can do it yourself the right way.

Is Collegian Movers licensed and insured?

Absolutely. We are licensed by the Connecticut and Federal DOT agencies. Per our license agreements we are required to carry “Workers Compensation” for our workers and insurance on all our vehicles.

Is there a storage unit alarm system in your facility?

Collegian Movers Storage takes great pride in protecting your belongings and strives to provide state-of-the-art storage unit alarm system. Our warehouse is monitored by camera and video surveillance, and secured with multiple alarm systems, fire suppression system, and well-lit corridors. Every item in our Connecticut Storage Facilities are inventoried and tagged before being placed in a secure storage vault and each vault is individually labeled, locked and supervised by our in-house warehouse manager.

 

What Are Your Long Distance Payment Terms?

Long Distance Payment Terms

Interstate and long distance payment terms require payments to be made with a cashier’s check or money order. Tariff provisions require that payment is due, upon arrival at your final destination, before your shipment is unloaded. For corporate moves, make sure your employer pre-arranges an acceptable payment method. Most importantly, be sure to have the method of payment worked out ahead of time to avoid problems on the delivery day.

 

What information do I need to get a piano estimate?

  • What type of Piano do you have? make and model and size
  • Is your piano an Upright, Baby Grand, Console, Spinet, etc
  • How tall is your piano? This will determine the # of men needed to make the move.
    • If your piano is an upright, we will need the measured height and length
    • If your piano is a baby grand, we will need the measured height from the key board to the long end
  • What is the value of your piano?
  • To where are you moving your piano from and to; origin and destination locations?
    • Are there any Steps involved?
    • Are there any turns to get to the new location?

What is a last minute move?

Last minute moves are considered to be any move that is booked on the same day or one day prior. Don’t hesitate any longer, give us a call so we can best accommodate your desired times and dates. Fill out our Last Minute Moving form to schedule your move or call one of our associates to help you.

What is involved with an in-home estimate?

During an in-home estimate, a salesperson will visit your home and survey the items you plan to move. They will estimate the weight and size of all of your belongings. The salesperson will also discuss your move details such as dates, packing services, etc., and answer your questions. At the end of the visit, your salesperson will draft a customized written estimate for your review.

What is the best time to move my business?

We move on your schedule to provide you with the flexibility and customization you need. The best time to move your business is generally when things are less busy. So, it will depend upon the hours you are open, the type of business (online, clothing store, office, etc), your lease dates and your flexibility.

What is the tipping policy?

Tipping is optional, but greatly appreciated by our movers. If the movers did a great job, please feel free to tip them.

What payment options does Collegian Movers accept?

Your movers will collect payment before unloading at the final destination. Optionally, you may pay at the time your goods are loaded onto the truck. We accept payment for out moves with cash or check (certified check, traveler’s check, bank check, or personal check is accepted with certain limitations).

What should I do if I need to change my move date?

Please notify the office as soon as you know there is a change in your date. We will work with you to accommodate changes in your schedule.

What should I expect when moving with Collegian Movers?

  • Competitive, accurate, and comprehensive estimates
  • Knowledgeable, caring and service-minded office staff
  • Well stocked, clean, and reliable equipment
  • Uniformed, trained, trustworthy, and courteous crews

When do I pay for my move?

All charges must be paid after your shipment is unloaded at the destination. Forms of payment accepted are cash, personal check, cashier’s check, and money order.

Where can I buy moving boxes and packing products?

Moving Boxes &  Packing Products

Collegian Movers sells moving boxes, storage boxes and packing products. We have the  moving products and  services for all of your local pickup needs. We offer new and used boxes and other packing materials. Most importantly, our boxes are made for moving. They are sturdy and heavyweight. This is is important for moving your items safely. It adds an extra layer of security to your packed items.

 

Who do I notify about changes to my commercial move?

A dedicated Collegian Movers moving consultant will be assigned to your account. He works closely with your management team to set and achieve project moving goals. Additionally, he offers assistance throughout your entire commercial move or office relocation. He is available 6 days a week to answer any questions along the way. All of our estimators work on your schedule. We do this to assure tasks are performed in a timely manner. You receive a free commercial relocation quote within 24 hours of our onsite meeting. If a change occurs with your shipment (i.e. move dates, additional items), promptly notify your moving consultant and they will adjust your plan.